What distinguishes process design from process improvement in operations management?

• A. Process improvement creates new processes or reconfigures workflows to meet strategic objectives; process design optimizes existing processes to reduce waste.
• B. Process design creates new processes or reconfigures workflows to meet strategic objectives; process improvement optimizes existing processes to reduce waste and improve performance without changing core design.
• C. Process design focuses on forecasting demand.
• D. Process improvement eliminates the need for capacity planning.

Answer: (B)