The complete redesign of business structures and processes in order to improve operations.

• A. Reengineering
• B. Organization
• C. Organic Organization
• D. Matrix Structure

Answer: (A)

Radical redesign of how work gets done to achieve dramatic improvements in performance. This captures the essence of business process reengineering: rethinking and reconstructing end-to-end processes from the customer’s viewpoint, not just making minor tweaks to the current setup. The goal is large gains in cost, quality, speed, and service, often requiring changes to processes, technology, and how people are organized around those processes.

The other terms describe different ideas. Organization refers more generally to how a company is structured, Organic Organization emphasizes flexibility and adaptability rather than a complete process overhaul, and Matrix Structure is a particular reporting arrangement across functions. None of these by themselves imply the radical, end-to-end redesign that reengineering entails.