A manager's interpersonal skills that are used to accomplish goals through the use of human resources.

• A. Human Relations Skills
• B. Interpersonal Roles
• C. Global Management Skills
• D. Informational Roles

Answer: (A)

Human relations skills are the abilities managers use to work with and through other people to achieve goals by leveraging the organization’s human resources. This description focuses on using people—communicating, motivating, coordinating, and resolving conflicts—to reach objectives, which is exactly what those interpersonal or people skills cover. Interpersonal roles describe social duties a manager performs (like leading or liaising), not the skills themselves. Informational roles deal with handling and sharing information, and global management skills isn’t a standard category in basic management frameworks. So the best match is human relations skills.